Return Conditions
For regular purchases, free returns are accepted within three days after delivery, as long as the requirements listed below are fulfilled.
Here are the return instructions.
Only products with manufacturing defects or mismatched products will be eligible for return. Returning an item requires that it be in its original, unused state as well as any accompanying pamphlets and sample pieces. Returns that are incomplete, ruined, changed, or that we at Riiffs Parfums reasonably suspect to have been used will not be accepted and will be returned to the purchaser. If you fulfilled the aforementioned requirements, there are no return fees.
How To Return Your Purchase
- If you fulfilled the return requirements, please get in touch with us to arrange a free collection.
- Our customer service team will email you A Return Air Way Bill Number.
- Put the item or items back in the box that came with them.
- Take out every other label from the box’s exterior.
- Please notice the tracking number written on the Return Airway Bill Number and put it in the tracking number section to trace your return.
Important: If you return products via a means other than our collection service, we do not assume LIABILITY for such things. For any inquiries, kindly go to our Contact Us webpage.
Receiving A Refund
We will handle the refund as soon as we get the returned item. We predict that within 15 working days, the bank that accepted your payment method will issue reimbursements. Weekends are from Saturday and Sunday, except public holidays in the UAE. In order to ensure that you have received your refund, please save your shipping note.
Cancellations
We might be able to cancel your order under certain conditions before it is sent. You must notify Riiffs Parfums via email of your cancellation of an order within 24 hours of the order being placed.
Please be aware that we are unable to combine orders, change the items, edit your billing and shipping details or add pieces to an existing order once it has been placed.
After your item is processed and sent, you will get an email confirming its acceptance from us.
Incomplete Orders
Within two days of receiving the order, please send an email to ibrahim@alfakhar.net or give us a call at +971564164115, if in any case we have sent you an incomplete order or products less than you have ordered. Any requests for claims after 2 days of receiving the products will be subject to approval only.
